Refund Policy

Picarveo Studio purchases are processed through Paddle. Paddle is the merchant of record for Paddle-processed Studio orders and handles eligible refunds, taxes, receipts, invoices, and payment support.

How to Request a Refund

Use the support link in your Paddle confirmation email, Paddle billing management, or contact support@picarveo.com with your order details.

Credits and Legacy Subscriptions

Purchased Picarveo Studio credits stay on your account until used. New purchases are one-time credit packages, not subscriptions. Existing legacy Studio Plan included credits still follow their original billing period, and legacy cancellation and billing management are handled through Paddle.

Paddle Policy

Refund handling is subject to applicable law, Paddle's buyer terms, and Paddle's Refund Policy.

The full Picarveo refund terms are also available at picarveo.com/terms.html.